Urgent message channel
If login is blocked, APK not opening, or account verification stalls, use this channel first
Describe the problem in simple terms; if there is a screenshot, answering takes one step less
588H Support and Contact, will fit on one line
Dhaka office, map, and address together view; for questions about bKash, Nagad, Rocket this page is the quick path
Download the 588H App 588H Login Instructions
Three quick tips, view first
Answer in 24 minutes
If you send an urgent message, a quick follow-up comes; keeping the case number makes tracking easier
bKash, Nagad, Rocket
Bangladeshi users typically use these three channels most; messages coming from Dhaka are viewed separately
Same day directions
Office address and map together reduce travel hassle; open on phone to see location
Emergency 588H Support Line
What types of issues are considered urgent
- If login code is entered
- bKash, Nagad, Rocket messages pending
- If location doesn't match on the office map
- If the app opens to a white screen
Three common contact paths
In-app messages
Messages sent from the 588H App are saved, making it easy to see what you wrote on which day later
Office map
Open the map to view directions to the Dhaka office; from Elephant Road or Mirpur, the route is clearly shown
Direct address
Copy the address so you don't have to search again later; saves time and travel before coming to the office
Office, address, and map
Dhaka office information is kept in one place on the 588H Contact page; those in Bangladesh should first open the map, then match the address
Farmgate and Uttara users generally check the location first; this helps gauge route and time before going to the office
Office area
Dhaka-centered support makes it easier to speak in the local language; it also takes less time to understand the problem
What to see on the map
Entrance, nearby turns, and surrounding familiar shops; with these, you can map the route at a glance on the phone
Save address
If you save the address in a note, you won't have to search again later; it helps in emergencies
Short note about bKash, Nagad, Rocket
During contact hours, if you are stuck on a payment, write it in one line; Bangladeshi users can quickly understand by mentioning bKash, Nagad, Rocket
Messages can be sent from outside Dhaka as well; many people on slow networks send text and later share screenshots
Quick path
588H App
New App Instructions See it
588H Login
Login issue resolution Available here
588H Help
General help page Open if needed
Final step, get the app now
588H Support, 588H Contact, and 588H Help all work together; once you open the App, logging in, address, and map won’t be delayed
Download the 588H App